This hotel is amazing. The rooms are huge and so comfortable, the staff exceptional and the breakfast buffet had a huge selection of Western and Japanese options. The view from the outdoor lounge is incredible. We got up to watch the sunrise from the outdoor area and the staff provided the guests (there were about 10-12 of us) with coffee while we enjoyed the changing colours. There is a lot of history here as the Emperor stays here and Queen Elizabeth did as well. It’s lovely to see they celebrate this with their displays.
Michelle
березень 2025 р.
Staff at hotel is so helpful and kind. They always think customer’s requests.
Yasuko
квітень 2023 р.
The views from the hotel are gorgeous, especially the outdoor patio/lounge area. Tatami room was very spacious and perfect for our family with young children. Staff were friendly, courteous and helpful. Shuttle bus service to and from Toba station was very helpful.
Yvette
грудень 2024 р.
Rooms are fully renovated . Very clean. I love hotels that use high end hair dryers. It just makes the whole experience more luxurious. This hotel use the Refa brand hair dryer. 😍 been always want to try their hair dryers. The staff are extremely helpful in helping us to bring luggages to room. Which I always appreciated this service. As it is heavy and after a long day visiting many attractions, when you come to a hotel that really take care of you the moment you step into the lobby makes every penny of the money well worth it. The breakfast is good. Love their pudding and homemade tofu. Not commercial taste at all. Nice ocean view.
Joanne
березень 2024 р.
The room was spacious with a fantastic view on the Port. The onsen was quite spacious, situated in an adjacent building but easily accessible. Enjoying a beer on the terrace at sunset was priceless!
Ilde
серпень 2024 р.
Nice hotel with many nice spots to take photos and with good view of the ocean. We happened to be there where there are fireworks. Hotel has its own shop, good for some last minute buying. Staff were professional and friendly. They even provide senbei in the room, my daughters love it! Location near to pearl island, toba aquarium.
Lee
грудень 2024 р.
We like this hotel. The view was very pretty. We were facing the harbor. We saw sunrise from our room. It was a plus during our stay here. The hotel is fancy and very beautiful surroundings. Our room was clean and spacious. We loved our room. All the staffs are very helpful and eager to help. We felt we were treated like VIP. They offer shuttle bus that really help us a lot.
Lilin
січень 2025 р.
The Hotel picked us up at the train station even when it was outside the scheduled hours. It was truly amazing because we told them that we will get a taxi if we arrive later than the latest pick-up time. But there they were waiting at the train station for us. Breakfast - very good. Dinner- we had Japanese dinner on the first night and French dinner on the second night. Both was excellent. Full marks to the Sommelier for the excellent wine pairing to go with the meal. Menus were personalised with ny name printed on it - a very thoughtful gesture- which makes it a worthwhile souvenir to keep. Very friendly and helpful staff spealing excellent English.
William
червень 2023 р.
There is a nice ambience about the hotel. The full buffet breakfast was excellent. The onsen facility is a short walk to a neighbouring property. It had one indoor bath and two outdoor which were great despite not having a view.
Matt
травень 2024 р.
The hotel bus came to pick us up from Toba station. The view from hotel was fantastic. Hot springs (Onsen) was not there but there was a hotel bus to take us the sister hotel down the street. You can walk from this hotel through the garden there to hot springs hotel. The hotel staff were very friendly and helpful.
Shigeko
червень 2024 р.